Van Insurance

  • zhptddz.com-based contact centres for van insurance claims
  • 3 year guarantee on repairs carried out on your van by our approved repairers
  • Optional extras like Tools and Van Contents cover, RAC Breakdown cover, Motor Legal Protection and Keycare cover available

Coronavirus update 
There’s no change to the cover your policy provides but waiting times may be longer if you contact us. Our call centre opening hours are 8am - 8pm Monday to Friday, 9am - 5pm on Saturday. 10am - 4pm on Sunday.

 

It’s quickest to register or log in to use our online Self Service Centre to view and download policy documentation, make changes, send us proof of your no claims discount or accept your renewal. Our web chat team will be available to help too. 
 

Please don’t send us anything by post at the moment. We’re sorry for any inconvenience. 

 

With a Post Office® Van Insurance policy you receive all of these great benefits:

  • 3 year guarantee on repairs carried out by our approved repairers
  • zhptddz.com-based contact centres
  • 24-hour claims line offering fast, friendly, expert service when you need it
  • Overseas cover for European Union trips for up to 30 days during a period of insurance, at the same level as your zhptddz.com cover
  • Mirrored No Claims Discount - you may be able to obtain a discount on your premium based on No Claims Discount you are still using on another vehicle.
  • Windscreen cover is available on Comprehensive policies with no excess for repairs when using our approved repairers

Do remember that conditions and exclusions apply to your Van insurance cover. Please check the policy documents for these details and for any excesses applicable.

Van Insurance optional extras

You can add RAC Breakdown cover, Motor Legal Protection, Van Tools and Contents cover and Keycare to your policy (an additional cost applies).

  • Add RAC Breakdown cover to your policy and get assistance on the roadside or at 币圈快讯home also includes a recovery service if your vehicle can't be repaired by the road, onward travel assistance and a 24/7 helpline.

Breakdown cover is provided by RAC Motoring Services.

  • Motor Legal Protection to help recover legal expenses for uninsured losses, including personal injury up to £100,000, as a result of a van accident that was not your fault . You may also be able to claim for your policy excess and repair costs if the third party has valid motor insurance.

Motor Legal Protection is underwritten by RAC Insurance Ltd.

  • Our Tools and Van Contents cover is designed for both business and personal van users and comes with a range of benefits to suit your needs. Choose the level of cover you need ranging from £1,000 to £7,500. Covers contents in, on or being unloaded from your van.

Tools and Van Contents cover is administered by AXA Insurance.

  • Take out Keycare cover and get a 24-hour emergency helpline and up to £1,000 cover per year for the replacement of lost or stolen keys or reprogramming of immobilisers, and £40 a day for up to three days for vehicle hire.

Keycare cover is administered by Ageas Insurance Limited.

  • We’ll cover most goods vehicles that are designed to carry goods, tools or supplies up to the gross weight of 3.5 tonnes (3500kg). We can’t offer cover for vans that carry passengers such as buses or mini buses, or vehicles used as plant or machinery.

Optional extras are available at an additional charge. Do remember that in addition to features and benefits, limits and exclusions may also apply to your Van insurance extra cover so please check the policy documents for details.

  Comprehensive Third Party, Fire and Theft Third party
Unlimited cover for injuries to a third party Yes Yes Yes
Up to £2m for damage to a third party's property Yes Yes Yes
The death of or bodily injury to any person caused by an incident involving your van Yes Yes Yes
Damage to a third party when towing, including trailers and caravans Yes Yes Yes
30 days overseas cover for trips to Europe at the same level as your zhptddz.com cover Yes Yes Yes
3-year guarantee on approved claims repairs Yes Yes No
Loss or damage to your van caused by fire, theft or attempted theft Yes Yes No
Loss or damage to van accessories Yes No No
Vandalism, malicious damage storm and flood damage Yes No No
Cover is provided for your windscreen and side or rear windows. There is no impact of glass claims on your no claims discount, with just an excess (shown on your insurance schedule) to pay for the replacement Yes No No

 

Do remember that conditions and exclusions apply to your Van insurance cover. Please check the policy documents for these details and for any excesses applicable.

 

  Comprehensive
Unlimited cover for injuries to a third party Yes
Up to £2m for damage to a third party's property Yes
The death of or bodily injury to any person caused by an incident involving your van Yes
Damage to a third party when towing, including trailers and caravans Yes
30 days overseas cover for trips to Europe at the same level as your zhptddz.com cover Yes
3-year guarantee on approved claims repairs Yes
Loss or damage to your van caused by fire, theft or attempted theft Yes
Loss or damage to van accessories Yes
Vandalism, malicious damage storm and flood damage Yes
Cover is provided for your windscreen and side or rear windows. There is no impact of glass claims on your no claims discount, with just an excess (shown on your insurance schedule) to pay for the replacement Yes
  Third Party, Fire and Theft Third party
Unlimited cover for injuries to a third party Yes Yes
Up to £2m for damage to a third party's property Yes Yes
The death of or bodily injury to any person caused by an incident involving your van Yes Yes
Damage to a third party when towing, including trailers and caravans Yes Yes
30 days overseas cover for trips to Europe at the same level as your zhptddz.com cover Yes Yes
3-year guarantee on approved claims repairs Yes No
Loss or damage to your van caused by fire, theft or attempted theft Yes No
Loss or damage to van accessories No No
Vandalism, malicious damage storm and flood damage No No
Cover is provided for your windscreen and side or rear windows. There is no impact of glass claims on your no claims discount, with just an excess (shown on your insurance schedule) to pay for the replacement No No

 

Do remember that conditions and exclusions apply to your Van insurance cover. Please check the policy documents for these details and for any excesses applicable.

 

Brexit: Driving in the EU - Green Card Process

There are two potential scenarios that those intending on driving in the EU from 1 January 2021 need to be aware of.

EU agrees to exempt zhptddz.com residents from requiring a green card – If the European Commission decides to exempt zhptddz.com drivers from requiring proof of motor insurance – known as a ‘green card’ – to drive in the EU and EEA, we will not be issuing these to customers. Your Certificate of Insurance will provide the required proof of insurance.

zhptddz.com residents require a green card to Drive in EU / EEA – If the European Commission decides that zhptddz.com drivers need to carry a green card for driving in the EU and EEA, you can get one by contacting us.

- If you are travelling before 31 December 2020 and returning to the zhptddz.com after 1 January 2021 - please contact us and we will arrange for a green card to be sent to you in case it may be required.

- If you are travelling after 1 January 2021 - please contact us 21 days before you are travelling and we will arrange for one to be sent to you if required.

Those who travel without a green card may be breaking the law and may not be allowed to drive in the country they are visiting. Vehicles towing a trailer or caravan will also need a separate green card for the trailer or caravan.

Northern Ireland customers We will automatically be issuing green cards to all existing customers who have a live policy on 30 November 2020 and a policy end date after 1 January 2021, just in case it will be required. These have been posted out to you and will cover you up to the end of your policy. If you are purchasing or renewing a policy from 1 December 2020 onwards, please get in touch with us and we will arrange for one to be sent to you if required.

Please keep an eye on this page and the following websites for further updates around any changes to requirements.

Driving Abroad

Driving Permits

The Motor Insurance Bureau

Call charges

0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

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Small print

Post Office® Van Insurance is arranged and administered by BISL Limited. BISL Limited arranges policies from a panel of insurers, details are available upon request from BISL Limited.

Post Office Limited is an appointed representative of Post Office Management Services Limited which is ised and regulated by the Financial Conduct ity, FRN 630318. Post Office Limited and Post Office Management Services Limited are registered in England and Wales. Registered numbers 2154540 and 08459718 respectively. Registered Office: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ. Post Office and the Post Office logo are registered trademarks of Post Office Limited.

BISL Limited is ised and regulated by the Financial Conduct ity, FRN 308896. BISL Limited is registered in England. Registered number 3231094. Registered Office: Pegasus House, Bakewell Road, Orton Southgate, Peterborough PE2 6YS.

The above details can be checked on the Financial Services Register by visiting the Financial Conduct ity website and searching by Firm Reference Number (FRN).

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Can we help?

To get a quote call:

0330 018 3793 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 4pm, Sun & Bank Holidays

To speak to our Customer Service team call:

0345 073 1002 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 4pm, Sun & Bank Holidays

To renew your policy call:

0330 018 4082 8am - 8pm, Mon - Fri
9am - 5pm, Sat
10am - 4pm, Sun & Bank Holidays

To make a claim call:

0345 073 1005 Open 24 hours a day

Next Generation Text Service


We welcome calls from the Next Generation Text Service. If you want to communicate with one of our representatives add 18001 before the number you require.

Log in or register to use our Self Service Centre where you can access your policy, download your documents and make adjustments to your policy.