Life Insurance Existing Customers Header

Already a customer?

Get help with an existing Post Office Money® life cover policy, or find out how to make a claim. 

Here when you need us

Do you have a question about a life cover product you already have from us? Or need to claim on a policy, if you've lost a loved one or been diagnosed with a terminal illness?

We're here to help in even the most difficult times, with quick answers and a simple claims process.

How to get in touch will depend on when you bought your policy.

  Policies bought
after 31 January 2017		 Policies bought
before 31 January 2017
Provided by The Royal London Mutual Insurance Society Limited Aviva Life & Pensions zhptddz.com Limited
For general enquiries

Call 0345 266 1484

8am - 7pm, Mon – Fri

9am - 5pm, Sat

Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Sunday

Call 0800 158 3065

8am - 8pm, Mon – Fri

9am - 6pm, Sat

10am - 4pm Sun

Closed bank holidays
To make a claim

Call 0345 266 1483

8am - 7pm, Mon – Fri

9am - 5pm, Sat

Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Sunday

Call 0800 015 1142

8:30am - 5:30pm, Mon – Fri

Closed Sat, Sun and bank holidays
Funeral Benefit Option claims

Call 0800 022 3229

24 hours a day, 365 days a year		 N/A
Bereavement line with Post Office Money Here to Help

Call 01244 625 180

9am – 5pm, Mon-Fri

Closed Sat, Sun and bank holidays		 N/A
What each product covers

Life Insurance Terms and Conditions
(PDF 4.58Mb)

Life Insurance Policy Summary
(PDF 1.59Mb)

Critical Illness Benefit Definitions 
(PDF 1.07Mb)

Over 50s Life Cover Terms and Conditions
(PDF 1.2Mb)

Over 50s Life Cover Policy Summary
(PDF 556kb)

Free Parent Life Cover Key Information Pack
(PDF 1.5Mb)

 

 

Things you need to know

* 01 or 02: Standard geographic charges apply to calls to numbers starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. 0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. 0303, 0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes

Call us now

For an instant quote or answers to your questions.

0330 123 3919 08.00-19.00 Monday – Friday
09.00 – 17.00 Saturday